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Shipping & Delivery

Shipping & Delivery

SHIPPING POLICY

If all items are in stock, your order will be shipped out within 7-10 business days from the time you placed it. International shipping usually takes 7-30 business days in general based on the shipping methods. Depending on the items in your order, your shipment come from China mainland. If your order contains both pre-order and in-stock items, we will ship the in-stock items first and ship the pre-order items once back in stock. The estimated waiting time for each pre-order item is stated on the product page. Shipments are not made on weekends and official holidays.

International:

We offer shipping service to assist customers that are shipping OUTSIDE China mainland. Shipping fees will be charged according to the packaging sizes. 

*Once orders arrive in their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Duties and taxes are assessed by customs and are the responsibility of the customer.

RETURNS POLICY

We offer returns on damaged or defective items for orders.

  • Shipping fees are non-refundable.
  • Items marked as “final sale” cannot be returned or exchanged.
  • For health, safety and customized reasons, we don’t accept returns on underclothes, disposable items and customized items.
  • If an item in your order arrives damaged or defective, please contact hello@irilumarket.com and our customer service team will assist you with replacing or crediting the damaged items.

Your satisfaction is IRILU Marketplace's top priority.

To ensure you receive a full refund and your return process goes smoothly, please remember:

  • Products must be returned in new and unused condition in the original packaging.
  • Keep all tags and invoices attached to unused items.
  • Prevent perfume, smoke, and deodorant from contacting garments and textiles. 

We reserve the right to refuse returns on items that do not meet our unused conditions, hygiene and health standards.

Have more questions? Click here to connect with one of our team members!